Pattern Health is a passionate team whose vision is to make healthcare more efficient and effective by creating products that empower patient self-care and research. 

Patients are first and foremost people. After all, we are all patients at various times in our lives. We believe that a diverse team that represents our customers strengthens our ability to develop innovative products and services. Accordingly, Pattern Health seeks and includes individuals from a broad range of backgrounds, cultures, identities and experiences who are engaged with and committed to the success of our customers and each other.

Location

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Durham is consistently ranked among the top tech sectors in the nation and the best places to live, work, play and eat. Pattern Health's offices are in the heart of downtown Durham, and we’re proud to play an active role in the community. Just a few steps from our office you’ll find award winning cafes, restaurants, bakeries, ice cream parlors, and a thriving ecosystem of developer, designer and entrepreneur resources.

Open Opportunities

 

Project Management Associate

Pattern Health lives at the intersection of technology, behavioral science and health.  Our digital health solutions help solve some of the most challenging health issues so that people can live happier and healthier lives. 

This is a unique opportunity to join and positively impact a small but fast growing mission driven team. As Pattern Health’s initial Customer Success and Operations Manager, you have the experience, independence and organizational skills to set and achieve very aggressive but realistic goals. If this sounds like you, we encourage you to keep reading!

A little bit about you

  • You are mission driven and excited about the potential to use technology to improve people’s lives.

  • You have experience working with customers and partners, know what inbound leads are, how to engage them, and how to become the subject matter expert that partners rely on to help inform their decision making

  • You have that inquisitive and consultative personality and you love to help people solve problems, whether internal or external stakeholders

  • You know what questions to ask, when to ask them, and when to listen

  • You like to solve problems 

  • You are patient and empathetic when helping others in need

  • You have proven experience in software implementations, project management, operations, or customer success, are independent, love to help others, and you are ready to take that next step in your career

  • You take direction really well, but you look at the data and always figure out better ways to get things done more quickly, more efficiently and with high quality

  • You are a communicator and know how to efficiently leverage the wide array of internal SME’s to help deliver a positive outcome and achieve your goal

  • You are always thinking about scale, but you are moving so fast you rarely have the time to step on one!

Is this part of your career planning?

To apply your successful experiences to help develop a completely new role at an innovative, dynamic and fast changing company that is disrupting healthcare.  You are looking to get in on the ground floor of that next big thing.

What Pattern Health needs from you

At Pattern Health we're committed to leveraging the capabilities and technology that’s accessible and in the pockets and purses of most every person in the world to improve how people manage their health. As the companies first Customer Success and Operations Manager, you’ll not only help define a new functional role within Pattern Health, you’ll set an extremely high bar for how the people in this new role will perform.

 Responsibilities include:

Implementation and Customer Account Management

  • Assist with customer onboarding and setup of software service platform

  • Manage customers through onboarding and setup of software service platform

  • Assist with QA of customer implementations

  • Manage ongoing customer implementation enhancements and upgrades

  • Act as Tier 1 support for existing customers (providers, patients, researchers)

Sales Operations Management

  • Provide initial follow up, qualification and product demonstrations for incoming leads

  • Ensure Salesforce accounts and opportunities are up to date and have appropriate documentation (agreements, quotes, etc.) 

Qualifications/Competencies:

  • Bachelor’s Degree

  • Experience managing software implementation projects with enterprise customers

  • Proven ability to quickly learn about software products

  • Kindness and patience to work with users and customers who are having problems 

  • Knowledge of the Healthcare Industry a plus

  • Excellent verbal, written, telephone, and demonstration skills supported by strong interpersonal and communication skills

  • Ability to work independently and within a team structure

  • Proficiency with a wide array of online services and computer programs including PowerPoint, Word, Excel, Zendesk and Salesforce and an ability and desire to learn how to use new and innovative programs quickly

  • Willingness to travel when needed

This is a full-time position based in Durham, NC, one of the highest ranked cities in the country for growth, entrepreneurship, affordability, smarts, dining and entertainment.  

 

Apply Now

To learn more or apply, please email us at careers@pattern.health.