Pattern Health is a passionate team whose vision is to make healthcare more efficient and effective by creating products that empower patient self-care and research.
Patients are first and foremost people. After all, we are all patients at various times in our lives. We believe that a diverse team that represents our customers strengthens our ability to develop innovative products and services. Accordingly, Pattern Health seeks and includes individuals from a broad range of backgrounds, cultures, identities and experiences who are engaged with and committed to the success of our customers and each other.
Durham is consistently ranked among the top tech sectors in the nation and the best places to live, work, play and eat. Pattern Health's offices are in the heart of downtown Durham, and we’re proud to play an active role in the community. Just a few steps from our office you’ll find award winning cafes, restaurants, bakeries, ice cream parlors, and a thriving ecosystem of developer, designer and entrepreneur resources.
Customer Success Manager
Pattern Health lives at the intersection of technology, behavioral science and health. Our digital health solutions help solve some of the most challenging health issues so that people can live happier and healthier lives.
This is a unique opportunity to join and positively impact a small but fast growing mission driven team. As Pattern Health’s initial Customer Success Manager, you have the experience, independence and organizational skills to set and achieve very aggressive but realistic goals. If this sounds like you, we encourage you to keep reading!
A little bit about you:
You are mission driven and excited about the potential to use technology to improve people’s lives.
You know your way around a CRM, inbound marketing, customer care, and analytics solutions like Salesforce, UserVoice, and Zendesk, and you know how to use them and the data they spit out to improve operational and customer success
You have experience working with customers and partners, know what inbound leads are, how to engage them, and how to become the subject matter expert that partners rely on to help inform their decision making
You have that inquisitive and consultative personality and you love to help people solve problems, whether internal or external stakeholders
You know what questions to ask, when to ask them, and when to listen
You like to solve problems
You are patient and empathetic when helping others in need
You have some proven experience in sales, operations, or customer success, are independent, love to help others, and you are ready to take that next step in your career
You take direction really well, but you look at the data and always figure out better ways to get things done more quickly, more efficiently and with high quality
You are a communicator and know how to efficiently leverage the wide array of internal SME’s to help deliver a positive outcome and achieve your goal
You are always thinking about scale, but you are moving so fast you rarely have the time to step on one!
Is this part of your career planning?
To apply your successful experiences to help develop a completely new role at an innovative, dynamic and fast changing company that is disrupting healthcare. You are looking to get in on the ground floor of that next big thing.
What Pattern Health needs from you
At Pattern Health we're committed to leveraging the capabilities and technology that’s accessible and in the pockets and purses of most every person in the world to improve how people manage their health. As the companies first Customer Success Manager, you’ll not only help define a new functional role within Pattern Health, you’ll set an extremely high bar for how the people in this new role will perform.
Responsible for managing and developing inbound lead program and process
Administer Salesforce implementation
Provide initial follow up, qualification and demo for incoming leads
Develop lead qualification process
Manage leads from qualification to close with assistance from sales leaders
Ensure Salesforce accounts and opportunities are up to date and have appropriate documentation (agreements, quotes, etc.)
Invoice and follow up with existing accounts to ensure prompt payment
Customer Account Management
Assist with customer on-boarding and setup
Assist with QA of customer implementations
Act as Tier 1 support for existing customers (providers, patients, researchers)
Consultative sales skills with experience demonstrating solutions to customers
Experience working with CRM and Inbound marketing solutions like Salesforce
Proven ability to quickly learn about products
Kindness and patience to work with users and customers who are having problems
Knowledge of the Healthcare Industry a plus
Excellent verbal, written, telephone, and demonstration skills supported by strong interpersonal and communication skills
Ability to work independently and within a team structure
Proficiency with a wide array of online services and computer programs including PowerPoint, Word, Excel, and Salesforce and an ability and desire to learn how to use new and innovative programs quickly
Willingness to travel when needed
This is a full-time position based in Durham, NC, one of the highest ranked cities in the country for growth, entrepreneurship, affordability, smarts, dining and entertainment.
To learn more or apply, please email us at email@example.com.