The following is a list of sub-processors used by Pattern Health to carry out data-processing activities that involve customer data. These sub-processors are identified below with their locations and the nature of services they provide to Pattern Health. Before we engage with sub-processors, Pattern Health performs due diligence on sub-processor privacy, security, and confidentiality practices and executes appropriate contractual measures regarding protection of personal data. Further information relating to each sub-processor’s individual data processing agreements and sub-processors can be found via the external links below.
| Name | Location | Nature & Purpose of Processing | Link to Sub-processor Resources |
|---|---|---|---|
| Amazon Web Services | U.S.A. | Infrastructure Hosting | New Global AWS Data Processing Addendum | AWS Security Blog |
| U.S.A. | Encrypted Backup Storage, Customer Support | Cloud Data Processing Addendum (Customers) | |
| Dropbox Sign | U.S.A. | Electronic Document (PDF) signing | September 24, 2021 This Data Processing Agreement (the “DPA”) |
| Sign Sub-processor List | |||
| Twilio | U.S.A. | Mobile Messaging | Data Protection Addendum |
| Twilio Sub-Processors | |||
| Datadog | U.S.A. | System and Security Log storage and monitoring | Data Processing Addendum | Datadog |
| Datadog Subprocessors | |||
| Zendesk | U.S.A. | Customer Support | Sub-processor Policy – Zendesk help |
| Slack | U.S.A | Notification of help desk tickets | Slack Subprocessors | Legal |
| Data Processing Addenda | Legal | Slack |
Optional Integration Partners
The following are optional “bring your own integration” partners which are available to customers of Pattern Health. These integrations utilize a customer’s owned accounts and operate within the customer’s use of our Pattern Platform product in certain specific regions/locations. Pattern Health facilitates these integrations through features of our Pattern Platform and stores transactional data associated with customer use of the integration partner. The customer maintains their controller-processor relationship with these integrations.
| Name | Location | Nature & Purpose of Processing | Link to Integration Partner Resources |
|---|---|---|---|
| Zoom | U.S.A. | Televideo | Zoom Video Communications, Inc. Global Data Processing Addendum |
| Zoom Third-Party Subprocessors & Zoom Affiliates | |||
| PayPal | U.S.A. | Reward processing | PayPal Data Protection Addendum for Card Processing Products |