As of May 25, 2018 this privacy policy from July 15, 2016 is out of date (current privacy policy).

This privacy policy applies to all software products created and published by Pattern Health Technologies, including HeartStar, HealthStar and GlucoStar mobile and web applications, and the website.

Pattern Health products and services can be used to track and share your own health information and to monitor another individual’s health information.

Our Privacy Policy explains what information we collect, why we collect it, and how the information is used. We also explain the choices we offer, including how to access and update information.

Information we collect, why we collect it, and how the information is used

Automatically Collected Information

We work with third party analytics companies to automatically collect and analyze certain anonymous information that helps us understand how our products are being used and improve them. Automatically Collected Information includes:

  • Frequency and duration of usage
  • Version information about your device, its operating system and web browser
  • Language
  • Non-precise location information, such as your zip code
  • Information about the way you use our products, such as what screens you visit and what settings you enable
  • Any errors that occur while you are using our products. We do not collect precise information about the location of your device.

To protect the anonymity of this Automatically Collected Information, we do not send the third parties analytics companies any information that identifies you personally. The third parties with whom we share information include:

User-Provided Information

Through normal use of our products, you may enter into the system information such as your weight, blood pressure, pulse rate, daily activity, blood glucose levels, photos, notes, your health goals, your name, email address, birth date and gender. The products use this information to allow you to track and share your health data. You may encrypt User-Provided Information on your mobile device by setting a passcode on iOS or enabling device encryption on Android.

We use your name and contact information to contact you from time to time with important messages and information about our products.

We use your Anonymized User-Provided Information to understand our users’ behavior and preferences to improve our products. Anonymized data is de-identified so that it has no association between your identity (name, email, phone and/or other contact information) and your other User-Provided Information.


HealthStar, GlucoStar and HeartStar will share your User-Provided Information:

  • With whoever you choose, by generating a report of the data and emailing it;
  • With the iOS Health app, by turning on ‘Sync with the Apple Health app’ (privacy policy);
  • With other HealthStar users with whom you choose to share data, such as your healthcare provider.

Support Information

When you contact us for help or to provide feedback, you generally provide information such as your name and email address along with your message. We use the information you provide us to contact you from time to time to time with important information about our products. Support information you provide is also subject to the privacy policy of UserVoice, Inc, publisher of the customer support software we use.

Third party access to information

We will share your information with third parties only in the ways that are described in this privacy statement.

We may disclose Anonymized User-Provided and Automatically Collected Information:

  • As required by law, such as to comply with a subpoena, or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • With our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • If Pattern Health Technologies, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information;
  • To analytics and customer support companies as described by this privacy policy.

Opting out

There are multiple opt-out options for users of our products:

  • Opt-out of all information collection by uninstalling the application and deleting your HealthStar account. You may use the standard uninstall processes that are available as part of your mobile device or mobile application marketplace. You may delete your HealthStar account by editing your HealthStar user profile and selecting ‘Delete My Account’.
  • Opt-out of the syncing with the Apple Health app in the Health app settings or on the User tab of HeartStar.

Data Retention Policy, Managing Your Information

We will retain User-Provided Information shared via HealthStar for as long as you use the product and for a reasonable time thereafter. Please note that we may be required to retain certain information by law.


We do not knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at [email protected]. We will delete such information from our files within a reasonable time.


We value your privacy and will always do our best to protect your private data. Pattern Health Technologies products are designed for use by healthcare organizations subject to the privacy and security standards defined by the U.S. Health Insurance Portability and Accountability Act (HIPAA). We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our products. Please be aware that, although we endeavor to provide excellent security for information we process and maintain, no security system can prevent all potential security breaches. Should a breach occur, you will be notified within a reasonable time via email and/or a prominent notice on our website.


This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy to and informing you via email if you have provided us with your email address. You are advised to consult this Privacy Policy regularly for any changes.

Your Consent

By using the Services, you are consenting to our processing of User-Provided and Automatically Collected information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the U.S. your information will be transferred to the U.S., and processed and stored there under U.S. privacy standards. By using our products and providing information to us, you consent to such transfer to, and processing in, the US.

Contact us

If you have any questions regarding privacy while using our products, or have questions about our practices, please contact us via email at [email protected].

Last updated: July 15, 2016